Rotationally Moulded Cases and Display hardware on our products are covered by a 1 year, 5 years and LIFE guarantee (depending on the product category) and will be replaced if faults were to arise in this time. Very Displays will not take responsibility for damage where there is reason to believe that misuse, neglect or accidental damage has taken place. Guarantee repairs must be returned to us at buyers own cost. Please do not return goods without prior authorisation.
Guarantees on Display hardware only applies if the usability of the product is considerably adversely affected by a material or manufacturing fault already present at the time of hand-over (defect). This guarantee does not apply, however, if the usability is restricted by abrasion, improper use or externally occurring forces (particularly flight or transport damage, e.g. deformation, body breakages, scratches wear etc.) or by liquids. We advise that flight or transport damage should be reported to the carrier (e.g. rail or airline company) in order to gain compensation from them.
Rotationally Moulded Cases
Zeus, Eos, Leonardo and Pegasus cases are all covered by a LIFE guarantee. This guarantee covers the case shell only and does not apply to its fixtures and fittings such as wheels, handles, foam and catches. This guarantee does not apply, however, if the usability is restricted by improper use or externally occurring forces (particularly flight or transport damage, e.g. deformation, body breakages, scratches wear etc.) or by liquids. We advise that flight or transport damage should be reported to the carrier (e.g. rail or airline company) in order to gain compensation from them.
Who is Covered
Very Displays provides a 1 year, 5 years and LIFE guarantee (depending on the product category) on the products you purchase in accordance with the conditions above for the first purchaser or person receiving the product as a gift, starting with the purchase date (guarantee period).
How to Claim
To claim our guarantee, immediately inform Very Displays of any defect within the guarantee period. Very Displays will then decide whether the defect is covered by the guarantee. If the defect is covered you will be asked to send the product along with its proof of purchase to Very Displays. Very Displays will then repair or replace the product at its own cost and pay the return consignment costs. The sending costs are the responsibility of the purchaser. If the product is irreparable and is no longer in production it may be replaced with a comparable successor product. Incidental and consequential damage are not included under this guarantee. The guarantee is limited to the value of the product. If Very Displays agrees a guarantee case, claims from this guarantee lapse six months after they have been asserted but not before expiry of the guarantee period. This guarantee grants you exclusively the rights described above.